سياسة الاستبدال والاسترجاع

Return and Exchange Policy: We present to you the items that have been put in place to protect you and provide the highest quality services to the customer to clarify the method and rules of the store's operation. Please communicate via WhatsApp and send the order number and the reason for the exchange request within the specified period. The customer can request an exchange of the item within (7 days) from receiving the shipment. The customer is allowed to notify the store of any shortage in the received products or if they receive an item that does not match the order within a maximum period of (24 hours) from the date of receipt. The notification must be made through the official communication channels announced in the store, along with supporting photos within this period. After the 24-hour period, the order is considered definitively received and matching, and no exchange or compensation requests related to shortages or non-compliance will be accepted afterward. The customer has the right to request an exchange, and the shipping will be at the store’s expense if there is damage, non-original items, or non-compliance with the order. If the customer requests an exchange of a sound item solely due to a lack of desire, the shipping cost (50 riyals) will be paid by the customer before issuing the shipping waybill, and WhatsApp will be contacted first to clarify the reason and ensure the availability of the item to be exchanged, then the shipment will be sent to the store for inspection and confirmation of the original item's condition. If products are purchased as part of a promotional offer or package, only one product from the offer cannot be returned or exchanged; all products in the offer must be returned in their original condition. If the customer wishes to keep some products and return part of them, the products kept will be calculated at the original price before the discount, not the promotional price. When requesting an exchange, the shipment must arrive at the store in its original condition with all labels and accessories; we do not accept exchanges of opened, tampered, used products, or those found to be neglected and stored in an inappropriate place, which may damage the product's properties. If the shipment is refused or not received and returned to the store for any reason not related to a mistake by the store, the order value will be refunded after deducting actual shipping and logistics costs, as well as electronic payment fees deducted by the payment service providers, which cannot be refunded. Some personal care products are not eligible for exchange if they affect human health and safety, such as (accessories, cosmetics, perfumes, etc.), according to what was stated by the Ministry of Commerce in the return and exchange terms. The product can be returned if there is damage or a manufacturing defect, and contact should be made within the period specified according to the store's policy. The refund will be transferred upon receipt of the product and verification of the defect. If the shipment is delayed by 15 days, the customer has the right to request a refund due to the delay, taking into account the times of holidays and peak seasons when demand may be very high for shipping companies.